Frequently Asked Questions
WHY DOES MY CANDLE HAVE "WET SPOTS"?
The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the jar. It happens frequently during extreme temperature changes during shipping. Part of the wax pulls away from the glassware and sticks to the container giving it this particular look. This is common even in expensive candle lines. It in no way affects the burnability of the candle. Sometimes, these spots disappear as the candle is warms while being burned, if places in a warm room, or sat on a candle warmer.
WHY DOES MY CANDE HAVE "FROSTING"?
If you've ever seen a white-ish color coating on chocolate, then you have a good idea of what frosting looks like in soy wax. It is a natural byproduct of a natural wax and in no way affects the burn-ability or fragrance of a candle. It is caused by tiny crystal growth that forms on the top and sides of the wax. We try our best to pour at the appropriate temperatures and using the correct methods, but sometimes "frosting" is inevitable.